Last updated: February 2026
These Terms of Service ("Agreement") govern your access to and use of the services provided by Vik Agent / Vikkify ("we," "us," or "Vik Agent"). By signing up for an account, using our website, or embedding or using the Vik Agent chat widget or related services (the "Service"), you agree to be bound by this Agreement. If you are using the Service on behalf of a company or other entity, you represent that you have the authority to bind that entity to this Agreement. If you do not agree, do not use the Service.
1. The Service
1.1 Description
Vik Agent provides a cloud-based AI chat widget platform that allows businesses to embed conversational agents on their websites. The Service includes knowledge base management (e.g., document upload and processing), configurable chat widgets, usage and billing management, and related features. Content you upload, configure, or generate through the Service ("Customer Content") remains your responsibility. We do not grant you access to our underlying source code; you receive access to the Service as provided through our platform and APIs.
1.2 Your Subscription
Access to the Service is subject to the plan or order you select (free or paid). You may use the Service only for your own internal business purposes, in accordance with the limits and features of your plan. You are responsible for all activity under your account and for ensuring that your users comply with this Agreement.
1.3 Our Ownership
We own and retain all rights to the Service, our technology, branding, and any materials we provide to you. No ownership rights to our platform or intellectual property are transferred to you. You retain ownership of your Customer Content subject to the license you grant us below.
2. Restrictions
You agree not to (and not to allow others to): (a) copy, modify, or create derivative works of the Service; (b) reverse engineer or attempt to extract source code or underlying ideas except where permitted by law; (c) sublicense, resell, or commercially exploit the Service for third parties; (d) use the Service in violation of any law or regulation; (e) attempt to gain unauthorized access to the Service or our systems; (f) use the Service to build a competing product; or (g) abuse or overload the Service (e.g., circumventing rate limits or security controls). We may suspend or terminate access if we reasonably believe you have violated these terms or harmed the Service or others.
3. Third-Party Services
The Service may integrate with or depend on third-party services (e.g., AI providers, storage, payment processors). Your use of those services may be subject to their terms and policies. We are not responsible for third-party services. You are responsible for any credentials or data you provide to enable integrations.
4. Fees and Payment
Paid plans are billed according to the pricing and billing cycle in effect at the time of sign-up or renewal. Fees are in U.S. dollars unless otherwise stated. Payment obligations are non-cancellable and, except as required by law or as stated in this Agreement, fees are non-refundable. You must provide valid payment information; failure to pay may result in suspension or termination of the Service. We may change fees with notice; continued use after the change constitutes acceptance. You are responsible for any applicable taxes.
5. Term and Termination
This Agreement is effective when you first use the Service and continues until terminated. You may stop using the Service and close your account at any time. We may suspend or terminate your access for breach of this Agreement, non-payment, or to protect the Service or others, with notice where reasonable. Upon termination, your right to access the Service ends. We may retain and use data as permitted by law and our Privacy Policy. Sections that by their nature should survive (e.g., ownership, limitations of liability, indemnity, governing law) will survive termination.
6. Warranties and Disclaimers
You represent and warrant that you have the right to provide any Customer Content and to use the Service, and that your use will comply with applicable laws. EXCEPT AS EXPRESSLY STATED HEREIN, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS; IN SUCH CASES OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
7. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE (AND OUR AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS) SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE SERVICE, WHETHER IN CONTRACT, TORT, OR OTHERWISE. OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO LIABILITY (OR, IF YOU HAVE NOT PAID, ONE HUNDRED U.S. DOLLARS). THESE LIMITATIONS APPLY EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
8. Indemnity
You agree to indemnify and hold harmless Vik Agent, Vikkify, and their affiliates and personnel from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service; (b) your Customer Content or your end users' use of your embedded widget; or (c) your breach of this Agreement or violation of any law or third-party rights.
9. Data and Confidentiality
Your use of the Service is also governed by our Privacy Policy. You grant us a non-exclusive, worldwide, royalty-free license to use, store, and process your Customer Content and account data solely to provide and improve the Service and as described in our Privacy Policy. We will not use your Customer Content to train general-purpose AI models for third parties. Each party will protect the other's confidential information with reasonable care and will not disclose it except as permitted by this Agreement or with consent. We may disclose information where required by law.
10. General
- Changes: We may modify this Agreement from time to time. We will post the updated terms on this page and update the "Last updated" date. Material changes may be communicated by email or in-product notice. Continued use after the effective date of changes constitutes acceptance.
- Entire agreement: This Agreement (together with the Privacy Policy and any order or plan terms) constitutes the entire agreement between you and Vik Agent regarding the Service and supersedes prior agreements.
- Severability: If any provision is held invalid or unenforceable, the remaining provisions remain in effect.
- No waiver: Our failure to enforce any right does not waive that right.
- Assignment: You may not assign this Agreement without our consent. We may assign in connection with a merger, acquisition, or sale of assets.
- Governing law and venue: This Agreement is governed by the laws of the State of California, U.S.A., without regard to conflict of laws. Any disputes shall be resolved in the state or federal courts located in California, and you consent to personal jurisdiction there.
- Contact: For questions about these Terms, contact us at support@vikagent.com.