Privacy Policy

Last updated: February 2026

1. Introduction

Vik Agent ("we," "our," or "us") provides an AI-powered chat widget platform that enables businesses to embed conversational agents on their websites, trained on their own knowledge base. We take your privacy seriously. This Privacy Policy describes how we collect, use, store, and protect personal data when you use our website, services, and platform (collectively, the "Service"). We may update this policy from time to time; we will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date.

2. Contact and Data Protection

Vik Agent is a product of Vikkify. For any questions about this Privacy Policy, your personal data, or to exercise your privacy rights, please contact us:

3. Information We Collect and How We Use It

3.1 Account and Customer Data

When you sign up, contact us, or use the Service, we may collect:

  • Name, work email, work phone
  • Company name, website, industry
  • Account credentials (stored in hashed form)
  • Billing and payment information (processed by our payment provider; we do not store full card numbers)

We use this information to create and manage your account, provide the Service, process payments, communicate with you, and improve our offerings. We do not sell your personal information to third parties.

3.2 Content You Provide

When you use the Service, you may upload documents (e.g., PDFs, FAQs) to build your knowledge base, configure your chat widget, and set allowed domains. We store and process this content to provide the AI responses and embed functionality. We do not use your content to train general-purpose AI models; we use it only to serve your tenant and your end users in accordance with your configuration.

3.3 Chat and Usage Data

We store conversation content (messages between your website visitors and the AI) and usage data (e.g., message counts, feature usage) to operate the Service, enforce limits, and provide analytics to you. This data is associated with your tenant account and is not used for training third-party or generic AI models.

3.4 Website and Technical Data

When you visit our website or use the Service, we may automatically collect IP address, browser type, device information, and usage information (e.g., pages viewed, actions taken). We use this to operate and secure our systems, analyze trends, and improve the Service.

4. Cookies and Tracking

We use cookies and similar technologies for authentication, session management, and essential operation of the Service. We may use analytics to understand how our website is used. You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Service.

5. Sharing and Third Parties

We do not sell your personal data. We may share data with:

  • Service providers that help us operate the Service (e.g., hosting, email, payment processing, AI and storage providers). These providers are contractually bound to use data only to provide services to us and to protect it appropriately.
  • Legal and safety: when required by law, to enforce our terms, or to protect our rights and the safety of others.

Our infrastructure and key providers (e.g., database, object storage, AI APIs) may process data in the United States or other jurisdictions. By using the Service, you acknowledge that your data may be processed in those locations. Where applicable, we implement appropriate safeguards (e.g., standard contractual clauses) for international transfers.

6. Data Security and Retention

We use industry-standard measures to protect your data, including encryption in transit and at rest, access controls, and secure development practices. You are responsible for keeping your account credentials secure and for the content and configuration you provide. We retain your data for as long as your account is active and as needed to provide the Service, comply with legal obligations, and resolve disputes. You may request deletion of your data subject to applicable law and our retention requirements.

7. Your Rights

Depending on your location, you may have rights to access, correct, delete, or port your personal data, or to object to or restrict certain processing. You may also have the right to lodge a complaint with a supervisory authority. To exercise these rights, contact us at support@vikagent.com. We will respond in accordance with applicable law.

8. End Users of Your Widget

If you embed our chat widget on your site, the conversations and data submitted by your visitors are processed on your behalf. You are responsible for informing your end users (e.g., via your own privacy policy) that their interactions are processed through Vik Agent and for complying with applicable laws. We process this data only as necessary to provide the Service to you and in accordance with our agreement with you.

9. Changes

We may update this Privacy Policy from time to time. We will post the updated policy here and update the "Last updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy. For material changes, we may provide additional notice (e.g., by email or in-product).

10. Contact

For privacy-related questions, requests, or complaints, contact us at support@vikagent.com.